Customer Information Analyst

Job Title: Customer Information Analyst
Contract Type: Contract
Location: North Ryde
Salary: $450 - $500 per day
Start Date: 2018-03-29
Reference: JO-1803-9816
Contact Name: Gus Jansen
Contact Email: [email protected]
Job Published: March 29, 2018 17:23

Job Description

A high-end telco in Sydney has the vision to become the most loved and recommended brand and is looking for a Customer Information Analyst to join their Digital Consumer data team. You will play a critical role in achieving game changing customer experiences for a base of approximately 6 million customers. 

You will work closely with a front-line customer support group as well as with the campaign delivery and marketing teams within the Marketing and Product division. You will be responsible for achieving high quality and high output data outcomes and will provide reporting and recommendations for senior level consumption.

You will be responsible for:
  • Completion of accurate Customer Data Management using IDD (Informatica Data Director)
  • Customer Data trend analysis and recommendations.
  • Monitor/report on match and merge rates
  • Meet weekly business targets for handling data rejects, manual merge and un-merge and escalations
  • Contribute to management decision making processes.

As an experienced Customer Information Analyst you will have:
  • 1+ years experience using Informatica Data Director
  • 1+ years experience in a Customer MDM role eg. MDM Tester, MDM Analyst, or other specifically working with Customer Data.
  • Broad understanding and 2+ years' experience in Data Analysis
  • Superior communication and presentation skills
  • Demonstrated ability to influence and solve complex problems
  • Data profiling experience will be viewed favourably.
It is a great opportunity to work for this sought-after employer to work in a great and professional team to deliver world-class visual designs. Don't miss out and apply now or get in touch to find out more via 0280235688. 

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