NOC L2 Support Engineer

Location: Melbourne C B D
Job Type: Contract
Reference: JO-1805-10021
Salary: $450 - $480 per day
Contact Name: Prachi Nawathey
Contact Email:
Our client is the world's largest and most prestigious companies in the areas of audit, assurance and advisory, taxation, corporate finance and consulting. They are looking for a NOC L2 Support Engineer for a 6 months contract for now in Melbourne cbd. A NOC L2 Support engineer is responsible for being a lead technical escalation point daily within their area of expertise and provide support to C&IS Managed Services customers.

Key responsibilities:
  • Constantly develops and maintains skills and knowledge in regard to C&IS Managed services offerings and portfolio and delivering class leading technical resolutions to C&IS Managed services customers incidents.<[if>·       <[endif]-->Own end to end technical resolution and be able to articulate the problem and resolution to the customer.
  • Be able to coach and mentor other L2 engineers to develop deep technical expertise.
  • Participate on a 24x7 on-call rotation 

 Desirable: (Technical skills)
  • Having an ITIL V3 certification is a Plus.
  • Experience automating and orchestrating workloads across cloud-based infrastructure (VMWare/AWS).
  •  Experience in providing support for complex, highly sensitive environments.
  • AWS - Solution Architect / SysOps certification is a plus.
  • Expert in any one of this technology (Microsoft, citrix, vmware, linux) - Being certified is a plus.
  • Expert in any one of the Hardware stack (Networking, Servers, Storage, SAN, NAS) - Being certified is a plus.
Desirable: (Soft skills)
  • Excellent written and spoke English. Must be able to communicate confidently.
  • Experience as a L2 NOC engineer or IT support engineer. Experience supporting an Australian customer base is a plus.
  • Experience in providing support for complex, highly sensitive environments.
  • Bachelor's degree in IT and/or related fields (or comparable industry experience).
  • Understanding of ITIL V3 service delivery lifecycle.
  • Customer Centric.
  • More than 2 - 5 Year of technical and IT experience.
Below is the typical set of tools used by C&IS MS NOC. Familiarity with the tools below is a Plus point and not a requirement.
  • System Management toolsets (i.e. Service Now)
  • Operational Chat toolsets (i.e. Slack or Hipchat)
  • Monitoring toolsets (i.e. Logic Monitor, PRTG, Datadog etc)
  • Wiki Knowledge Management toolsets (i.e. Confluence, SharePoint).
  • Escalation Management toolsets (i.e. Pagerduty, Victor Ops).
  • Scripting (Powershell, Bash)

How to Apply

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Prachi Nawathey
03 8399 9949