NOC L2 Support Engineer

Location: Melbourne C B D
Job Type: Contract
Reference: JO-1805-10021
Salary: $450 - $480 per day
Contact Name: Prachi Nawathey
Contact Email: pnawathey@launchrecruitment.com.au
Our client is the world's largest and most prestigious companies in the areas of audit, assurance and advisory, taxation, corporate finance and consulting. They are looking for a NOC L2 Support Engineer for a 6 months contract for now in Melbourne cbd. A NOC L2 Support engineer is responsible for being a lead technical escalation point daily within their area of expertise and provide support to C&IS Managed Services customers.

Key responsibilities:
  • Constantly develops and maintains skills and knowledge in regard to C&IS Managed services offerings and portfolio and delivering class leading technical resolutions to C&IS Managed services customers incidents.<[if>·       <[endif]-->Own end to end technical resolution and be able to articulate the problem and resolution to the customer.
  • Be able to coach and mentor other L2 engineers to develop deep technical expertise.
  • Participate on a 24x7 on-call rotation 

 Desirable: (Technical skills)
  • Having an ITIL V3 certification is a Plus.
  • Experience automating and orchestrating workloads across cloud-based infrastructure (VMWare/AWS).
  •  Experience in providing support for complex, highly sensitive environments.
  • AWS - Solution Architect / SysOps certification is a plus.
  • Expert in any one of this technology (Microsoft, citrix, vmware, linux) - Being certified is a plus.
  • Expert in any one of the Hardware stack (Networking, Servers, Storage, SAN, NAS) - Being certified is a plus.
Desirable: (Soft skills)
  • Excellent written and spoke English. Must be able to communicate confidently.
  • Experience as a L2 NOC engineer or IT support engineer. Experience supporting an Australian customer base is a plus.
  • Experience in providing support for complex, highly sensitive environments.
  • Bachelor's degree in IT and/or related fields (or comparable industry experience).
  • Understanding of ITIL V3 service delivery lifecycle.
  • Customer Centric.
  • More than 2 - 5 Year of technical and IT experience.
Tools
Below is the typical set of tools used by C&IS MS NOC. Familiarity with the tools below is a Plus point and not a requirement.
  • System Management toolsets (i.e. Service Now)
  • Operational Chat toolsets (i.e. Slack or Hipchat)
  • Monitoring toolsets (i.e. Logic Monitor, PRTG, Datadog etc)
  • Wiki Knowledge Management toolsets (i.e. Confluence, SharePoint).
  • Escalation Management toolsets (i.e. Pagerduty, Victor Ops).
  • Scripting (Powershell, Bash)

How to Apply

If you are interested in this role, click the apply button and include your resume and cover letter for this position.

Prachi Nawathey
03 8399 9949