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Senior Technical Support

Job Title: Senior Technical Support
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $85000 - $95000 per annum, Benefits: + Super + Bonus
Start Date: 2018-05-21
Reference: JO-1805-10027
Contact Name: Natasha Radford
Contact Email: nradford@launchrecruitment.com.au
Job Published: May 21, 2018 12:02

Job Description

Due to growth we are looking for a Technical Support Engineer who can provide support for the production team. You will assist with queries in relation to PHP applications, configurations and assist with technical support on SaS products.

You will be based in the main engineering and product development centre located in the heart of the Sydney's CBD. We are ASX listed and work with some of the biggest names out there (several Fortune 500 customers) 

This is an excellent opportunity to join this innovative business and really make your mark - the company promote work life balance, attractive salary, training/coaching and career development.

Your responsibilities will include:
  • Coordinate support to clients in the USA
  • Answer technical questions
  • Troubleshooting
  • Coding
  • Managing support tickets and escalating work to the correct department/team members
  • Can provide level 3 support and understand technical troubleshooting
Required Skills:
  • A background in providing development and technical support
  • Configuration experience
  • A good level of PHP development and SaaS products
  • Excellent communication skills
  • Be an all rounder
  • Adaptable person who can think on feet and manage work load

The main objective for this role is divert customer issues from the product teams to keep the business operating in an efficient manner. This is a role you can really make your own - no day will be the same! Great salary and benefits on offer.

If you would like to work with a well established team of talented Developers, in a collaborative environment and a company that promotes career development get in touch!
 
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