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Senior Desktop Support Engineer

Job Title: Senior Desktop Support Engineer
Contract Type: Permanent
Location: Melbourne
Industry:
Salary: $88000 - $95000 per annum
Start Date: 2018-05-21
Reference: JO-1801-9417
Contact Name: Kayla Gallo
Contact Email: kgallo@launchrecruitment.com.au
Job Published: May 21, 2018 15:29

Job Description

Our client is a leading asset management / infrastructure organisation who is seeking a Senior Desktop Support Engineer who will be providing support for second and third level desktop support. This individual will play a key role as technical expert for all end user system support. 

Key responsibilities and duties include:
  • Investigate and resolve any ICT technology (or related systems issues)
  • Resolve incident and problems to ensure service levels are met
  • Install, upgrade, support and troubleshoot Windows 7 & 10 Microsoft office (and other desktop applications)
  • Responsible for design, creation, testing, delivery and maintenance of SCCM
  • Deal with hardware and application support enquiries and issues reporting to the service desk 

The ideal candidate will have/be:
  • Demonstrated experience in providing level 2 and 3 desktop support for a medium/large organisation
  • Working knowledge of ITIL practices for IT service management
  • Proven experience in SOE development and implementations using Microsoft SCCM

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