About The Role:
- Strong customer service focus that results in the consistent delivery of a quality customer experience
- Manage customer faults and queries through to resolution within appropriate SLA and service measures
- Ensure that all fault tickets are updated and troubleshooting taken place when required.
- Effectively manage escalations both external and internal
- Participate in 24x7 shift roster with a future move to a 7am to 11pm rotating roster.
- Strong knowledge of IPv4 networks
- Experience with Cisco and Juniper
- Operational understanding of MPLS networks
- CCNP or JNCIP qualifications