Customer Support Engineer

Location: Sydney
Job Type: Permanent
Reference: JO-1807-10302
Salary: Competitive
Contact Name: Lucy Underwood
Contact Email: lunderwood@launchrecruitment.com.au
The Company

Australian-owned boutique company specialising in Wireless Solutions for emergency calls from construction sites, warehouses and healthcare facilities

The Role

This autonomous role will see you providing first level technical support for the specialist wireless systems installed nationwide.

Key responsibilities
  • Proactively monitoring infrastructure and client site installations
  • Providing technical phone support to customers and identifying, logging and escalating technical faults
  • Preparing and testing product prior to installation
  • Liaising regularly with field technicians and assisting with remote troubleshooting and testing of equipment across client sites
  • Assisting with developing release notes and associated documentation and contributing to product support knowledge-base
Requirements
  • Previous experience with online systems
  • Exposure to bespoke integrated systems comprising of Andriod and iOS apps, databases and web servers
  • Strong written and spoken communication with the ability to communicate at different levels
  • Experience with system logs
  • Demonstrable experience in a customer-facing role
  • Great problem-solving capabilities

Please note, this role will require some flexibility with working hours and availability to work on-call (weekends)

For more information and a confidential discussion, please call Lucy on 02 8023 5615 and APPLY NOW