Credit Services Specialist

Location: Melbourne
Job Type: Contract
Reference: JO-1808-10547
Salary: $350 - $400 per day
Contact Name: Kayla Gallo
Contact Email: kgallo@launchrecruitment.com.au
As a Credit Services Specialist, you will be accountable for following up on overdue invoices, managing, investigating and resolving customer billing disputes, claims and enquiries. Your daily responsibilities will be end to end management of customer accounts and providing ongoing responsibility for the customer-focussed process. The ideal candidate will be passionate about what they do and have a desire to build relationships. 

Key responsibilities and duties include:
  • Follow up and resolve any outstanding debt (this includes managing and resolving issues that are affecting customers payment)
  • Coordinate and investigate billing disputes, claims and enquiries (to drive resolution processes)
  • Provide customer service and follow up calls to accounts 
The ideal candidate will have/be:
  • Experience managing commercial and corporate clients (exposure to managing billing disputes)
  • High level of customer service skills (ability to resolve complex issues)
  • Exposure to Salesforce would be advantageous