Senior Desktop Support Engineer

Location: Melbourne C B D
Job Type: Permanent
Reference: JO-1809-10674
Salary: $0 - $88300 per annum
Contact Name: Vanessa Leevers
Contact Email:
Our customer is a large commercial corporation with a number of portfolios in their business including: transport, telecommunications and property. They have a significant dedicated IT presence across all areas of the business and as a result are looking to engage an experienced Senior Desktop Support Engineer. This role is a senior member of the Service Desk Support Team within the Telecommunications Group, working closely with internal customers providing second and third level support to end users and VIP's such as the Chief Executive and Senior Executive Team.

The Role:

This roles calls on a range of skills and experience, predominately solid technical know-how and customer service.  You will have worked in a similar role and bring with you the following:
  • Proven experience utilizing SCCM - not a package & push style role, must be skilled in design, creation, testing, delivery and maintenance of internal SOE using SCCM. Literate in VBScript & PowerShell
  • Install, upgrade, support and trouble shoot Windows 7 & 10, MS Office, Group Policy, AppLocker and numerous other desktop applications. Citrix Technologies
  • Be experienced in Nessus Scanners, or other Network security tools like Security Centre
  • Package and manage the deployment of desktop security
  • Be able to work autonomously and take ownership of queries that are escalated to you
  • Work closely with Vendors to assist in resolving technical issues
  • Literacy in Service Management software tools such as SNOW, Remedy, Footprints etc

 The Person:
  • Certification, ITIL certification highly regarded
  • Demonstrated experience providing complex 2 /3rd level support in corporate environment
  • Exceptional presentation and communication skills as this will be a client facing role
  • Be an expert in End User computing
  • Support of peripheral hardware - Printers iPads, iPhones
  • Expert working knowledge or Microsoft technical architecture, tolls and related products supporting desktop environments
This is a permanent role for the right candidate and will enable you to join a growing organisation that has career growth opportunities. They are based in the CBD, and very easily accessible by PT, in fact a Myki Card is included in the package! You must have Full Working Rights in Australia and be looking for a long term engagement.