IT Desktop Support

Location: Sydney C B D
Job Type: Contract
Reference: JO-1808-10536
Salary: Competitive
Contact Name: Suliman Momand
Contact Email: smomand@launchrecruitment.com.au
Desktop Engineer required to provide technical assistance to my clients offices and also to support their user base including stores.

The Technical Support Officer is responsible for ensuring the smooth running of the office environment as a primary task while also supporting the wider desktop fleet including stores and the various networks they run in. 

Responsibilities:
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Provide application support during core business hours and after hours as needed
To Be Successful: 
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments, Eftpos/POS experience.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Knowledge of installing, configuring and administrating Microsoft desktop and Server operating systems as well Apple Mac/Devices within an Enterprise environment
If you are interested in this position, please "apply-now" or you can call Suli on 8023-5637 for more information