Contact Centre Project Manager

Location: Port Melbourne
Job Type: Contract
Reference: JO-1810-10904
Salary: Competitive
Contact Name: Elin Gill
Contact Email: egill@launchrecruitment.com.au
  • Contact Centre Project Manager
  • Leading Edge Technologies
  • 6-month contract at Port Melbourne location
Contact Centre/Call Centre  project delivery experience is sought. Experience with automated workforce planning, voice to text capability and live chat technologies would be highly desirable.

Experience required:
  • Proven track record of implementing complex mission-critical systems within the contact centre/call centre space
  • Strong project management experience specifically focused on large- scale multi-tier systems
  • Solid financial management experience, including budgeting and cost management
  • Project Management qualifications - Prince 2, PMP, PMBOK or other
  • Lead the Planning, Design, Implementation and Integration of the required elements of the project
  • Strong vendor and contract management experience
  • Solid experience with end-to-end testing, including the planning, resource and execution of those plans
  • Solid financial management experience, including budgeting and cost management
Elin Gill
Senior Consultant
03 8399 9944