Operations Analyst

Job Title: Operations Analyst
Contract Type: Contract
Location: Sydney
Salary: $600 - $700 per day
Start Date: 2018-10-17
Reference: JO-1810-10926
Contact Name: Prachi Nawathey
Contact Email: [email protected]
Job Published: October 17, 2018 16:44

Job Description

Opportunity to join a large-scale telecommunications organisation, this role will be sitting within the Migrations and Disconnections(M$D) team where in your main responsibilities will include daily operations, data management and escalation management for medical alarm, fire and lift cases.

Key responsibilities and duties:
  • Supporting the M&D Operational processes
  • Providing cover during team leave and absence
  • Investigating and resolving operational issues in the M&D space
  • Supporting the incident and escalation management work stream
  • Ensuring quality of the deliverables and the compliance to standards and guidelines including development of required levels of documentation
  • Communicating and reporting on operational status and delivering high quality operational reporting
  • Continuously improve the M&D operational processes
  • Supporting with project deliverables during migration to new systems
  • Supporting with User Acceptance Testing (UAT and PVT)
The ideal candidate will have:
  • Understanding of process operations in a Case Management, Contact Centre or Billing environment.
  • Experience working in a telco background
  • Understanding of work flows, incident and case escalations.
  • Extensive experience of well-developed business and customer service (or similar) skills.
  • Good communication skills, attention to detail, a good grasp of numbers
  • Solid experience in data analysis

Prachi Nawathey
03 83999949

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