Service Delivery Manager - Software Focused

Job Title: Service Delivery Manager - Software Focused
Contract Type: Contract
Location: Port Melbourne
Salary: Competitive
Start Date: 2018-12-17
Reference: JO-1812-11267
Contact Name: James Lawson
Contact Email: [email protected]
Job Published: December 17, 2018 10:17

Job Description

Service Delivery Manager - Software Focused

We're currently seeking a passionate Service Delivery Manager with proven experience in CRM and online booking systems. You'll be working with one of Australia's leading brands to manage the vendor relations for upcoming software releases to transform existing Salesforce and CRM systems.

Why this role?
If you love a supportive team environment and find yourself saying "WE CAN' rather than "I CAN' you'll find yourself right at home in this new role. You'll be joining an energetic team who is undertaking the mammoth task of upgrading, transforming and re inventing the internal supply chain and logistics systems across one of Australia's largest retail providers. You'll be challenged and have a fantastic opportunity to manage vendor relationships and an internal team praised for their outstanding incident mitigation and resolution.
You'll be responsible for managing upcoming software releases, vendor relationships and an internal team.

To qualify for this fantastic opportunity you'll need:
  • A minimum of 7 years experience in Service Delivery Management (SDM)
  • A minimum of 3 years experience working with vendors from a "software house'
  • Outstanding vendor management experience
  • Impeccable written and verbal communication skills
  • To be a proactive issue mitigator and resolver
  • Solid financial management experience across large multi tiered systems
  • Experience using/rolling out Salesforce or e-commerce software/systems
What can I do to stand out amongst the crowd?
  • You'll have tried and tested logistics/FMCG/Supply Chain experience
  • You're the go to when it comes to negotiation with vendors and key stakeholders
  • You're a customer focused individual
  • You're passionate and an excellent organizer
  • An ITIL certification
If you've ticked the boxes you'll be eligible for some great benefits should you be successful:
  • Outstanding staff engagement and recognition
  • A competitive salary
  • Modern facilities
  • Access to state of the art technology

If we've peaked your interest and you're looking for a spectacular start to 2019 click 'Apply' now or call James Lawson on 03 8399 9913.

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