NOC Tier 2 Network Engineer

Location: Melbourne
Job Type: Permanent
Reference: JO-1901-11369
Salary: $80000 - $85000 per annum
Contact Name: Stefanie Harms
Contact Email:
A day in the life of a Level 2 NOC Network Engineer...
  • Monitor the health and integrity of the our clients' IP/Transmission network and External plant supporting it.
  • Identification of network events and initiation of repair and rectification processes.
  • Ownership of network tickets and actioning customer tickets.
  • Provide technical expertise to customer operation teams during fault escalation. 
  • Assist management with the provision of relevant information needed for outage and major incident investigation.
  • Diagnosis of fault type, cause, location and impact to network and customer services.
  • Ensure the timely and efficient allocation and use of Field Staff and contractor resource.
  • Escalation of technical support, management and resources as per agreed process
  • Use and invoke system diagnostic aids and tools.   
  • Ensure that all escalation procedures and protocols are strictly observed and followed.
  • Risk Management to minimise service interruptions
  • Ensure routine, ad-hoc and emergency maintenance is scheduled and completed for the network, its facilities and its systems.
  • Maintain a professional demeanour at all times and ensure that all stakeholders are treated in a polite, courteous and professional manner.
  • Ensure databases are maintained to provide accurate, reliable and current information relating to customers
  • Liaise with relevant operations engineering team to ensure their faults are followed through to resolution.
  • Ensure all issued work permits are completed according to the method of procedure attached.

Skills & Experience:
  • 2-3 years of experience in a technical helpdesk role, preferably in a Telco NOC environment supporting networks.
  • Excellent analytical and logical reasoning skills coupled with fantastic troubleshooting skills.
  • Working knowledge on carrier-grade WAN solutions and data products.
  • Strong understanding of Networking concepts and ability to apply them in real world troubleshooting scenarios.   
  • Sound knowledge on Layer 2 and Layer 3 protocols in the OSI model.
  • CCNA/CCNP or any industry certifications will be advantageous.
  • Excellent Verbal and written communication skills.
  • Ability to multi-task and support multiple platforms.
  • Able to work on a rotating shift roster (including night & weekends).
  • Must have permanent residency OR Australian Citizen.

You'll be a part of an ever-changing organisation that constantly adapts and evolves, a company that is striving to be the most loved Telco and who lives up to their motto 'A Great Place to Work' - this isn't just lip service. They offer AWESOME things like the day off on your anniversary, an extra week of annual leave, a gift card to go towards your health and wellbeing and no dress code. The list goes on.

To Apply please call Stefanie on 03 8399 9930 for a confidential discussion.