Contact Centre Manager

Job Title: Contact Centre Manager
Contract Type: Contract
Location: Carlton
Salary: Competitive
Start Date: 2019-02-13
Reference: JO-1902-11591
Contact Name: James Lawson
Contact Email:
Job Published: February 13, 2019 10:06

Job Description

This exciting new project will see you working with a small team who has recently gone through major change, working in a modern office and leading a fantastic team.

You'll be responsible for:
  • Day to day operations management
  • Stakeholder engagement
  • Maintaining recent changes
  • Planning and strategy to meet service requirements
  • Financial management
  • Coaching
How do you guarantee you'll be shortlisted?
  • You'll have 2-5 years of CCM experience
  • Knowledge of the insurance or construction fields
  • Outstanding communication skills
  • A customer centric mindset
  • Strong change management experience
  • You'll be flexible and able to work proactively as well as reactionary

Click apply now to register your interest or contact James Lawson from Launch Recruitment