About The Role:
- Securely support the daily customer service function of the organisation to ensure effective and efficient delivery of support services.
- Ensure call response SLA's
- Collate and deliver information to monitor and maintain reports and processes.
- Implement tasks allocated to meet customer service requirements
- Understanding of ITIL
- 1+ years working as an Service Desk Analyst
- Excellent communication skills
- Technical knowledge or experience in service desk technologies
- Operational experience in a multi-function service desk