Network Operations Engineer

Location: Sydney
Job Type: Permanent
Reference: JO-1901-11456
Salary: Competitive
Contact Name: Lucy Underwood
Contact Email: lunderwood@launchrecruitment.com.au
The Company

This Sydney-based organisation has experienced a period of rapid growth, making them a key player and challenger in the Telecommunications industry, boasting multiple highly functioning data centers, a growing consumer NBN market share and a fully integrated, high-speed network across the APAC Region

Be a part of this successful journey, as they continue to dominate the market

The Role

A Network Engineer, providing support to wholesale and enterprise customers and handling technical escalations from customer support teams within the business

This is a technical hands-on position, requiring also involvement in improvement initiatives and various projects were required

Responsibilities include
  • Investigate, troubleshoot, resolve and / or take ownership of and manage customer faults and queries through to resolution within appropriate SLA and service measures.
  • Ensure that all fault tickets are updated fully and appropriately with regards to the issue, troubleshooting undertaken and outcomes and resolution of the fault.
  • Deliver high quality customer outcomes by following all relevant processes and procedures, whilst being prepared and able to think outside the square when required.
  • Effective and efficient management of escalations, both external and internal
  • Management of incidents escalated to 3rd party vendors and process partners.
  • Assist with root cause diagnosis and identification of problem and incident trends to proactively reduce fault volumes.
Required background and knowledge
  • Strong knowledge of IPv4 networks
  • Strong knowledge of Ethernet switching technologies, IP routing and forwarding
  • Operational understanding of BGP4, IS-IS and MPLS networks
  • Ability to work without supervision and in a team environment
  • Previous experience within the Telecommunications industry
  • Industry related certifications (CISCO, Juniper)
  • Knowledge of IP Voice technologies and network security practices would be highly regarded
Please contact Lucy on 02 8023 5615 for more information and APPLY NOW!