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Operational Business Analyst

Job Title: Operational Business Analyst
Contract Type: Contract
Location: Melbourne
Industry:
Salary: Competitive
Start Date: 2019-04-01
Reference: JO-1904-11886
Contact Name: James Lawson
Contact Email: jlawson@launchrecruitment.com.au
Job Published: April 01, 2019 11:37

Job Description

We've got an exciting role for a passionate BA with a background in telecommunications and a passion for customer experience, customer order management and WFM/A.

What's the project?

You'll be working on an exciting project to uplift customer order management within the telecommunications space, monitoring, assessing and presenting to department leaders. This project will see you analysing the performance of managed service providers (MSP) to ensure positive customer experiences.

Why This Role?

You'll be working with a passionate highly skilled team to deliver on a national project. You'll be making changes across the greater population, working in an inclusive environment and have cutting edge tools at your hands. 

The must haves:
  • Experience working on Customer Order Management projects
  • Customer first mindset
  • 5+ years of experience working within a telecommunications environment
  • Experience with operational telco/IT activities
  • Experienced conducting discovery exercises
  • You're high energy
  • You're an outstanding communicator
  • You're tech savvy
  • You work well in a team environment
  • You can work autonomously 
Bonusses to get you over the line:
  • You have experience working to implement/upgrade rostering/wfm/wfo/wfa systems
  • Six Sigma Green belt with 2+ years of demonstrated experience
  • You're a strong negotiator
Click apply now to register your interest or contact James Lawson from Launch Recruitment on 03 8399 9913
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