Customer Service Operations Analyst (Telco)

Location: Melbourne C B D
Job Type: Contract
Reference: JO-1904-11887
Salary: $550 - $700 per day
Contact Name: Stefanie Harms
Contact Email: sharms@launchrecruitment.com.au
A leading telecommunications organisation is seeking a Customer Operations Analyst to join a brand new team in the Melbourne CBD on an initial 6-month contract.

You'll have accountability for business orders from acknowledgement to completion with the aim for a proven working service with the end customer. This includes liaising with internal and external groups to clear the way to order completion and proactively identifying opportunities to improve the service activation process.

Responsibilities:

Monitor and identify proactive issues which could affect new orders
Ensure processes are effective and efficient by analysing defects and providing oversight of improvement initiatives
Identifying opportunities to complete logical activations
Manage service continuity and activation warranty issues
Provide input into governance framework and discussoins
SME input into the documentation of processes and work instructions for the team

You will bring:

Minimum 3 years in a customer service or equivalent customer facing role
Excellent written and verbal communication skills
Outstanding customer servce and objection handling skills
Proven ability to influence and engage with customers
Strong business and commercial acumen
Experience with Microsoft Outlook, Word and Excel
Prior experience using Lean Six Sigma process improvement strategies (desirable)

Please note: only shortlisted candidates will be contacted.

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