Case Manager

Job Title: Case Manager
Contract Type: Contract
Location: Sydney C B D
Salary: $350 - $450 per day
Start Date: 2019-04-15
Reference: JO-1904-12005
Contact Name: Elle Southgate
Contact Email: [email protected]
Job Published: April 15, 2019 17:18

Job Description

My client is looking for an Agent Liaison within Rehabilitation where you will be identifying claims that require a work capacity decision.

Key responsibilities:
  • Coach and mentor case managers and technical staff on best practice for case management and workplace rehab, ensuring claims are appropriately prepared for a work capacity decision where appropriate
  • Assist in identifying and monitoring claims that require return to work strategy, workplace rehabilitation intervention or management and/or a work capacity decision
  • Identify key areas for improvement and strategies to enhance or change processes
  • Work within Scheme partners (Agents) to support customer service, and sustainable outcomes
  • Collaborate with, monitor, educate and direct relevant stakeholders, including scheme, other icare teams and external providers
  • Collaborate and make decisions about complex claim related matters
  • Participate in audits/health checks, claim planning and provide insight and feedback on the analysis and interpretation of data 
  • Monitor and maintain return to work and work capacity data and provide appropriate feedback to Leader Capacity for Employment and Scheme Agents
  • Develop, manage and attend relevant subject matter face-to-face training with scheme agent staff
  • Provide appropriate advice to individual claim issues raised by internal teams and/or scheme agents

You will:
  •  <[endif]-->Ability to coach and mentor staff
  • Extensive demonstrated experience in workers compensation claims management, particularly in relation to advanced claims, return to work and workplace rehabilitation management, and work capacity decision making
  • Demonstrated ability in providing legislative and technical claims management advice to internal and external stakeholders
  • Ability to think strategically at a scheme wide level and confident in liaising and influencing internal and external stakeholders.

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