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Escalation Specialist

Job Title: Escalation Specialist
Contract Type: Contract
Location: Melbourne
Industry:
Salary: Competitive
Start Date: 2019-05-08
Reference: JO-1905-12145
Contact Name: James Lawson
Contact Email: jlawson@launchrecruitment.com.au
Job Published: May 08, 2019 12:41

Job Description

This exciting role will support an exciting telecommunications brands ongoing customer experience development. You'll be responsible for resolving high profile customer escalations and delivering excellent customer outcomes.

Your day to day:
  • End to end case management
  • Providing outstanding customer service
  • Conflict management and resolution
  • Supporting delivery, CICD and training material updates
  • Outbound customer calls
  • Management of complex technical escalations 

Experience required:
  • 3+ years of experience working within a contact centre environment managing customer ESCOs
  • Outstanding communication skills
  • Experience managing high profile customer cases
  • End to end case management experience


Click apply now to register your interest or contact James Lawson from Launch Recruitment on 03 8399 9913

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