Real Time Analyst/WFM/WFA

Job Title: Real Time Analyst/WFM/WFA
Contract Type: Contract
Location: Melbourne
Salary: Competitive
Start Date: 2019-05-14
Reference: JO-1903-11865
Contact Name: James Lawson
Contact Email:
Job Published: May 14, 2019 16:10

Job Description

I've got an exciting role for a dedicated Real Time Analyst/WFM/WFA who's ready to take on their next challenge!

Your Day To Day:
  • Real time monitoring and tracking of adherence, skill sets and agents
  • Handling pending time off requests
  • Rostering
  • Schedule changes
  • Work force optimisation
Experience Required:
  • You'll have 3-5 years of experience working within a similar WFM/WFA/Realtime environment
  • Strong Excel skills 
  • You're high energy
  • You're an outstanding communicator
  • You're tech savvy
  • You work well in a team environment and as a loan wolf
Click apply now to register your interest or contact James Lawson from Launch Recruitment on 03 8399 9913