ServiceNow Business System Analyst

Job Title: ServiceNow Business System Analyst
Contract Type: Contract
Location: Port Melbourne
Salary: Competitive
Start Date: 2019-06-18
Reference: JO-1906-12386
Contact Name: James Lawson
Contact Email: [email protected]
Job Published: June 18, 2019 10:04

Job Description

A Business Systems Analyst with an in depth understanding of ServiceNow is required for an ongoing project.

Your day to day:
  • Providing ongoing systems analysis and understanding of tools
  • Document the existing systems and any upcoming ones in the Knowledge Base, creating system and training guidelines and related material
  • Troubleshooting technical issues, actively proposing solutions to overcome technical challenges
  • Collaborating with Project Leads, ISD Operations and wider ISD teams to resolve issues and ensure solutions are viable and consistent, demonstrated ability to engage with a wide group of stakeholders
  • Running training sessions and workshops on systems and processes
  • Conducting regular system reviews and generating reports on efficiencies and improvement areas
  • Structuring and prioritising business requirements and communicating plans with stakeholders for review and approval

Experience required:
  • Demonstrated knowledge of ServiceNow and ability to apply ServiceNow in effective Service Management
  • Understanding and demonstrated application of ITIL processes: Service Operation, Transition and Design
  • Strong communication skills
  • You'll be a highly prepared individual with information at your fingertips
What's On Offer:
  • An exciting workplace with onsite amenities
  • A newly renovated office
  • A passionate and likeminded team
  • Onsite parking
  • Growth potential

Click apply now to register your interest or contact James Lawson from Launch Recruitment on 03 8399 9913

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