Network Engineer- NOC role

Job Title: Network Engineer- NOC role
Contract Type: Permanent
Location: Melbourne C B D
Salary: $0 - $100000 per annum
Start Date: 2019-06-18
Reference: JO-1906-12378
Contact Name: Prachi Nawathey
Contact Email: [email protected]
Job Published: June 18, 2019 11:14

Job Description

Join an exciting network Engineer NOC team for one of the largest telco companies based in CBD.
You will be accountable for all wholesale and retail service provider customer interactions from a service support and to ensure the effective delivery of operational tasks including monitoring, logging and diagnosing, managing and resolving during the shift period.

Your responsibilities include:
  • Resolving all voice technical issues in a Tier 2 environment.
  • Ensuring the effective completion of proactive and reactive operational tasks and routines by the shift team to deliver process outputs and meet service level requirements.
  • Maintaining existing documentation, fault management and change management standards.
  • Creating reports and providing commentary on operational progress/reports for staffing and network performance.
Your skills will include:
  • Must be an Australian Citizen
  • Ability to work on 24x7 Roster with a deep knowledge of telecoms operational environment with a general understanding of I.T, broadband internet.
  • Good experience working in technical helpdesk role, preferably in a Telco NOC environment.
  • Working knowledge on carrier-grade VoIP solutions and data products.
  • Working knowledge on voice internetworking standards such as ISDN, ISUP, SS7 etc.
  • Exposure or working knowledge of Genband and Broadsoft voice platforms will be a huge plus
  • Strong understanding of VOIP related protocols, SIP, RTP, different codecs etc.
  • Sound knowledge on Layer 2 and Layer 3 protocols in the OSI model.
  • Awareness of ISO27001, ISO9001, ISO20000
  • Ability to prioritize workload in a complex networking environment

Prachi Nawathey
03 83999949

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