Customer Success Manager- DevOps & Presales

Job Title: Customer Success Manager- DevOps & Presales
Contract Type: Permanent
Location: Melbourne
Salary: $0 - $140000.00 per annum
Start Date: 2019-07-02
Reference: JO-1907-12457
Contact Name: Luke D'Angelo
Contact Email:
Job Published: July 02, 2019 10:47

Job Description

As a Customer Success Manager (CSM),  you will be responsible for the strategic account management and technical leadership of a portfolio of the most strategic customers in the APAC region. 
Working directly with customers, you will be the subject matter expert on Application Performance Management (APM). This is a technical position which will see you involved on a number of levels of pre-sales & account management. 

In collaboration with the rest of our go-to-market and technology organisation and an eye towards scale, you will play a pivotal role in defining a holistic customer journey which driving exceptional customer retention rates. 
Your performance will be directly measured against license consumption, net recurring revenue. Day-to-day responsibilities will include a mixture of technical consultation, troubleshooting, and relationship management.  
  • 5+ years work experience in a technical, business-facing role, including, but not limited to: pre/post-sales consulting, professional services, technical account management, customer support and engineering, etc.
  • Solid understanding of Java web application architecture frameworks, distribution mechanisms and messaging components and/or experience with common .NET web application architecture frameworks, distribution mechanisms and messaging components.
  • Meaningful experience deploying and/or supporting enterprise software solutions, working with either Java or .NET
  • Must have experience and working knowledge of Unix, Linux, and Windows command operating systems, including shell scripting
  • Excellent communication and presentation skills; the ability to interface with a variety of stakeholders and describe complex technology in simple terms.
  • Experience with escalation management and working with Sales, Support, Product Management and Engineering
  • Understanding of the business goals that our customers are trying to achieve: reducing number of incidents, incident duration, and driving increase in customer experience and perception.

If you believe you have the skillset for the position please apply now.