Genesys Level 2- Engineer

Job Title: Genesys Level 2- Engineer
Contract Type: Permanent
Location: Melbourne
Salary: $0 - $80000.00 per annum
Start Date: 2019-07-11
Reference: JO-1907-12522
Contact Name: Prachi Nawathey
Contact Email: [email protected]
Job Published: July 11, 2019 16:30

Job Description

Join a global system Integrator and Managed services provider based in south Melbourne for a Genesys level 2 -Engineer role. You will be providing a service to clients to ensure their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems to restore service to clients by managing incidents to resolution.

Your responsibilities include:
  • Ensuring assigned infrastructure at the client side is configured, installed, tested and operational.
  • Ensuring software is installed and configured.
  • Identifying the root cause of incidents and problems to ensure proactive future management.
  • Ensuring that repairs are carried out by coordinating product requests and liaising with other team members.
  • Escalating requests and exceptions to the 3rd line support team.
  • Receiving calls and incidents at the services desk.
  • Assisting in analysing, assigning and escalating the support calls.
  • Providing inputs and guidance to continuously improve internal tools and methods.

You will have:
  • Knowledge of Genesys technologies and devices is required.
  • GENESYS certification is mandatory.
  • 3-5 years of experience in IT services in a corporate environment.
  • Understanding of networking concepts.
  • Advanced MS office skills
Technical skills in:
  • Programming (Java, C#)
  • Database scripting (SQL)
  • Automation/scripting (Python, Bash)
  • Operating System knowledge (Linux and Windows)
  • Voice Scripting (Voice XML)
  • Routing (SCXML)
  • Genesys framework
  • Web servers (Apache tomcat)
  • IDEs (Eclipse, Visual Studio)Automation tools (Ansible/Chef/Puppet)
Prachi Nawathey
03 83999949

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