Genesys BA

Job Title: Genesys BA
Contract Type: Permanent
Location: Melbourne
Salary: $0 - $130000 per annum
Start Date: 2019-08-20
Reference: JO-1907-12587
Contact Name: Prachi Nawathey
Contact Email: [email protected]
Job Published: August 20, 2019 16:31

Job Description

Join a global system Integrator and Managed services provider based in south Melbourne for a Genesys level 2 -Business Analyst role. Your key function includes proactive development and deployment of enhanced Call Centre services and platforms, covering the functional aspects from service definition through to build and deployment, and the reactive day to day operational support of our services business.

Your responsibilities include:
  • Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service definition through to build and deployment.
  • Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
  • Assist with the resolution of issues pertaining to the service.
  • Adhere to and follow the Global Services Development and Support processes.
  • Communicate and escalate if any issues arise or deliverables cannot be met and request assistance, if required, to ensure deliverables are met.
  • Determine business requirements and to define solutions to address business, process, information and systems problems, improvements or change.

Prachi Nawathey

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