Your responsibilities include:
- Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service definition through to build and deployment.
- Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
- Assist with the resolution of issues pertaining to the service.
- Adhere to and follow the Global Services Development and Support processes.
- Communicate and escalate if any issues arise or deliverables cannot be met and request assistance, if required, to ensure deliverables are met.
- Determine business requirements and to define solutions to address business, process, information and systems problems, improvements or change.