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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Contract
Location: North Sydney
Industry:
Salary: $300 - $400 per day
Start Date: 2019-08-12
Reference: JO-1908-12670
Contact Name: Hannah Mlynar
Contact Email: hmlynar@launchrecruitment.com.au
Job Published: August 12, 2019 15:20

Job Description

Helpdesk Analyst, Client Support - Insurance

The role

Providing and maintaining high level technical telephone support and/or Deskside support to internal employees

Responsibilities
  • High level Technical support
  • Troubleshooting
  • Incident Resolution
  • Incident logging and tracking
Key skills and experience required
  • Exceptional experience in Customer Service
  • Awareness of ITIL
  • Technical knowledge of Lotus Notes, Windows Active Directory, Windows 7, Windows 10, Office 365, Citrix, Zendesk
  • Solid understanding of PC, hardware, software, mobile devices, printers etc.
  • Experience with an Incident Management / Call Logging system
Ideal candidate
  • Degree qualified
  • One year's experience in a Helpdesk Analyst role
  • Superior Customer Service skills
  • Exceptional communication skills
This is a contract role paying $400 a day. If you are interested please apply online. Due to the volume of applications only successful candidates will be contacted, 

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