Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Melbourne
Salary: Competitive
Start Date: 2019-10-10
Reference: JO-1910-13069
Contact Name: Luke D'Angelo
Contact Email: [email protected]
Job Published: October 10, 2019 14:32

Job Description

This opportunity to join this great client & team is based in the heart of Melbourne's CBD.  You will provide a central conduit between their customers,and Services Teams and Account Managers. This role will be working with all areas in the delivery of services and project work by developing customer relationships and managing deliverables. 

Implementing agreed solutions for customers as per contract, in conjunction with relevant stakeholders. Working with operational teams to manage service delivery to scope of contract and service level to ensure customer expectations are met as part of the strategic alignment of  business objectives. Proactively identify opportunities for further expansion or improvement of services delivered to customers.Identify risks to the services provided and work with either the customer or  Account Manager to mitigate those risks.

Provide effective and timely information to the managers of service delivery teams to ensure a high level of customer satisfaction is achieved. Ensure that effective communication on the services delivered is provided to customers (including month or weekly service delivery reports) with the agreed timeframes


Skills and Capabilities Required:
  • Commercial experience in a similar position
  • Outstanding negotiating skills with the aptitude to ensure win/win situations for all parties.
  • Proven analytical and problem solving skills.
  • Excellent customer relationship building and management skills.
  • Demonstrate successful track record in building sustainable business relationships with customer at all levels
  • Demonstrate successful track record in change management across a multi-disciplined, matrix team structure.
  • Excellent verbal and written communication skills.
  • Effective presentation skills.
  • Demonstrate extensive knowledge of contract management issues.
  • Ability to take ownership of and manage small scale projects.
  • ITIL qualifications and/or experience of service delivery management within an ITIL framework
If you believe you have the skill-set for this position please apply now. 

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