Incident Management Lead

Job Title: Incident Management Lead
Contract Type: Contract
Location: Port Melbourne
Salary: Competitive
Start Date: 2019-10-25
Reference: JO-1910-13102
Contact Name: Elin Gill
Contact Email:
Job Published: October 25, 2019 14:52

Job Description

Incident & Problem Management Lead
Complex IT Environment Experience is Required
Port Melbourne location - Initial 6 month contract

The Nature Of The Role:
  • Incident and Problem Management in a complex IT environment
  • Manage critical IT issues
  • Futureproof existing systems
  • Review policies and procedures
  • System upgrades
  • Liaison with senior management
Experience Required:
  • 10+ years corporate experience
  • Incident and Problem management experience in a complex IT environment
  • Worked in Agile teams (as a BA in a Scrum/Kanban team)
  • Proactive problem solver
  • Collaborative and team player
  • ITIL certified
  • Experience preparing and running training
  • A minimum of 5 years of experience in a similar role
  • Strong vendor management experience
  • Experience managing policy reviews and reporting to senior stakeholders
  • Experience with change approvals

Click apply now to register your interest or contact James Lawson from Launch Recruitment on 03 8399 9913