This is a huge multinational corporation who is market leading on a global scale. They are highly agile and are known for being high quality.
You must have previous experience working on call centre mergers with technology systems such as:
- Strong facilitation, business / technical requirement production and problem solving skills.
- Preferably worked on administration, voice and networking in these systems.
- Excellent verbal and written communication skills and a collaborative, can do nature.
- IVR call routing
- Email Management
- Soft Phone
- Voice Management
- Workforce planning
- Speech Analytics
- Quality management
- Scorecard performance
- Call and screen recording
Contact Ged Wilson for more information.