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Contact Centre - Technical Consultant

Job Title: Contact Centre - Technical Consultant
Contract Type: Contract
Location: Sydney
Industry:
Salary: $0 - $720 per day
Start Date: 2019-10-29
Reference: JO-1910-13173
Contact Name: Ged Wilson
Contact Email: gwilson@launchrecruitment.com.au
Job Published: October 29, 2019 16:58

Job Description

Contact Centre - Technical Consultant | 12 Month Day Rate Contract | $720 inc. super per day

The Company:

This is a huge multinational corporation who is market leading on a global scale. They are highly agile and are known for being high quality.  

You must have previous experience working on call centre mergers with technology systems such as:
  • Avaya
  • Verint
  • Salesforce
What you will bring to the role:
  • Strong facilitation, business / technical requirement production and problem solving skills.
  • Preferably worked on administration, voice and networking in these systems.
  • Excellent verbal and written communication skills and a collaborative, can do nature.
Key experience:
  • Telephony
  • IVR call routing
  • Retention
  • Email Management
  • Soft Phone
  • CMS
  • Voice Management
  • Workforce planning
  • Speech Analytics
  • Quality management
  • Scorecard performance
  • Call and screen recording
You must have full Australian Working rights. 
Contact Ged Wilson for more information. 

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