Case Management Specialist

Job Title: Case Management Specialist
Contract Type: Contract
Location: Wollongong
Salary: paying up to $300 a day
Start Date: 2019-11-26
Reference: JO-1911-13339
Contact Name: Rachel McCarthy
Contact Email: [email protected]
Job Published: November 26, 2019 11:52

Job Description

A leading Government Agency is seeking an experienced Case Management Specialist to process, investigate and resolve escalated complaints with the intent of offering strategies and solutions to drive sustainable case management practices.

Key Responsibilities:- 
  • Process, investigate and resolve written or telephone escalated complaints pertaining to claims or policies
  • Interpret and apply relevant sections of legislation, policy, contract and or other operational guidelines to resolve complaints 
  • Provide clear consistent guidance to stakeholders by recommending solutions to enable resolution of complaints
  • Make judgements and decisions on when to advise management in relation to emerging issues detected during their dealings with Agents and providers
  • Resolve problems requiring practical application of knowledge exercising initiative and judgement 

The ideal candidate will have the following skills and attributes:- 
  • Demonstrated practical and technical knowledge of NSW Workers Compensation Claims
  • Ability to respond and resolve escalated complaints in a Workers Compensation insurer environment
  • Address underlying problems identified throughout the investigation and devise action plans to support sustainable return to work solutions
  • Demonstrate the application of conflict and dispute resolution processes
  • Participate in a team based environment
  • Provide necessary support including composition of briefings, submission and or other correspondence 
  • Excellent relationship management, interpersonal and leadership skills

This is an excellent opportunity to take the next step in your career and work with a company who is a leader in their field of expertise.


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