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Customer Operations Manager - Philippines Opportunity!

Job Title: Customer Operations Manager - Philippines Opportunity!
Contract Type: Permanent
Location: Sydney CBD
Industry:
Salary: $70000 - $80000 per annum
Start Date: 2019-12-09 00:00:00
Reference: JO-1912-13415
Contact Name: Suliman Momand
Contact Email: [email protected]
Job Published: December 09, 2019 15:12

Job Description

Looking for a move to the Philippines? Or Maybe a move to Australia? Large energy firm are looking for a Call Centre Operations Manager to be blended into a Global Manager.

About The Role: 
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  • Manage relationship with a defined set on customers
  • Engage with customers around any concerns they may have.
  • Ensure that the customers are clear about the offers, 
  • Policy and product communication
  • Be responsible for receiving customer calls and ensuring on time delivery for resolution
  • Coordinate with the customer to ensure the customer are satisfied with outcome, and handling customer escalations if any
  • Follow up on pending customer payments and receivables
  • Take the initiative to anticipate problems before they happen are also essential for success in this position
More Role Information: 
  • Looking for someone who will ideally be training in Australia for 6-12 months, then you will oversee the Manilla Call Centre and run a team of 100 or so people. 
  • Apartment in Manilla is paid for by the organisation. 

If you have relevant experience and are interested in the opportunity, please "Apply-Now', alternatively you can call Suli on 8023-5637

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