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Training Analyst

Job Title: Training Analyst
Contract Type: Contract
Location: Melbourne CBD
Industry:
Salary: Competitive
Start Date: 2019-12-19
Reference: JO-1912-13463
Contact Name: Elin Gill
Contact Email: [email protected]
Job Published: December 19, 2019 15:23

Job Description

  • Training Analyst - Telco Industry experience
  • 3 month initial contract with possible extension
  • Melbourne CBD location
Accountabilities of the role:
  • Designing and delivering the new and refresh enablement and onboarding programs and workshops on behalf of our client for their new telecommunications service providers
  • Design, development, delivery and maintenance of creative, engaging and interactive training material
  • Create training/informational material and content that supports changes or new processes, and establish best practice customer capability through analysis, tracking and conversion of business information into training subject matter
  • Provide design support to individual business functions and companywide projects as required
  • Manage e-Learning platform, training libraries & documentation.
​Experience required:
  • Knowledge and experience in designing, developing and delivering training projects
  • Previous exposure to a high-level complex customer service environment with highly developed verbal and written communications skills along with excellent presentation skills will be essential to succeed in this role
  • Experience within a telco environment
  • A background in business analysis would be highly regarded
  • Proven experience in instructional design and L&D space would be desirable.

Elin Gill
Senior Consultant
03 8399 9944

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