Citrix Engineer

Location: Perth
Job Type: Contract
Reference: JO-2002-13684
Salary: $55 - $70 per hour
Contact Name: Tracey O'Brien
Contact Email: [email protected]
We're looking for a Systems Engineer with knowledge of Citrix to provide, build, and maintain computer networks utilizing Citrix to manage connections. Ability to excel under pressure and  work with tight deadlines.Strong relationship skills and ability to build relationships with cross-functional teams.Effectively work with global operations teams. 

POSITION RESPONSIBILITIES:
  • Ensure availability of critical data center infrastructure through pro-active monitoring and event management.
  • Take ownership of critical incident resolution, driving incidents to closure.
  • Rapidly troubleshoot and solve complex technology problems to restore production system availability in a structured, timeous manner.
  • Manage and execute infrastructure BCP and DR processes when required.
  • Review root cause of incidents and work with appropriate teams to ensure continuous improvement of the technology environment.
  • Apply effective risk controls to identify potential threats and minimize or remove a service impacts.
  • Maintain and analyze metrics to identify trends, capacity forecasting and planning inputs
  • Manage technical operations with adherence to strict SLAs for Availability, Incident and Problem resolution.
  • Ensure service management processes are applied properly and consistently.
POSITION REQUIREMENTS:
  • The successful candidate will form part of a team of technology experts running an operations center in the Perth CBD.
  • 7+ years of experience providing data center operations services and expertise to enterprise clients is required, specifically:
  • VMWare operations
  • Windows Server operations (preferably Microsoft Windows Server 2012)
  • Storage technology operations
  • Resolution of major incidents
  • Monitoring critical infrastructure
  • Troubleshooting
Working knowledge of one the following technologies is required:
  • Storage technologies (preferably EMC technologies - Data Domain, VNX, Isilon)
  • Compute technologies, including CI and HCI platforms (preferably EMC VxBlock, VxRail, Cisco UCS).
  • IT Service Management processes and tools (preferably ServiceNow).
  • Citrix/Virtual desktops

Knowledge/experience with the following is advantageous:
  • Unix/Linux
  • Microsoft SCCM, SCOM
  • Microsoft HyperV
  • IP Networking
  • Firewalls
  • Load balancing
  • Storage networking
  • SolarWinds
  • Automation technologies