My client, a well-known financial organisation is seeking a Helpdesk Analyst to provide and maintain high level technical telephone support and/or Deskside support to internal employees.
- High level Technical support
- Incident Resolution
- Incident logging and tracking
- Key skills and experience required
- Exceptional experience in Customer Service
- The ability to multitask (take calls and types notes at the same time)
- Awareness of ITIL
- Technical knowledge of Lotus Notes, Windows Active Directory, Windows 7, Windows 10, Office 365, Citrix, Zendesk
- Solid understanding of PC, hardware, software, mobile devices, printers etc.
- Experience with an Incident Management / Call Logging system
- Degree qualified
- One year's experience in a Helpdesk Analyst role
- Superior Customer Service skills
- Exceptional communication skills