Complaints Resolution Advisor

Job Title: Complaints Resolution Advisor
Contract Type: Contract
Location: Australia
Reference: 401315
Job Published: May 22, 2020 12:15

Job Description

Our client is involved in the Workers Compensation insurance industry and is currently seeking a Complaints Resolution Advisor with experience in the complaints and customer experience area.
In this position you will receive, respond and effectively resolve or triage complaints raised by customers to support and enhance the customer experience 
Key Responsibilities will include:
  • Deliver accurate, timely, empathetic and efficient end to end resolution of customer complaints 
  • Provide high quality services for Return to Work customers 
  • Manage inbound correspondence 
  • Assist in team reporting 
  • Advocate for the customer to ensure their issues and complaints are responded to and addressed
  • Draft responses on a range of complaint resolution matters 
Skills and Experience Required:
  • Experience in Workers Compensation and customer service preferably in the financial services or insurance industry 
  • Priorities work in a high volume environment and make recommendations regarding matters 
  • Plan and organise work priorities and workload management 
  • Excellent communication skills both verbal and written
  • Strong stakeholder management skills

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