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Level 3 Backup Engineer

Job Title: Level 3 Backup Engineer
Contract Type: Permanent
Location: Melbourne
Industry:
Salary: $90000 - $120000 per annum
Start Date: 2017-12-14
Reference: CM+115587
Contact Name: Christopher Mwaba
Contact Email: cmwaba@launchrecruitment.com.au
Job Published: December 14, 2017 10:11

Job Description

Are you a Back up Engineer and wanting to be part of leading technology services and solutions company in Melbourne?
  • Excellent career opporutnity
  • Great company culture
  • Be part of a leading Systems Integration Company

Our Client is a well renowned SI working with a broad range of industries in Melbourne. Due to growth, there is now an opportunity for a Level 3 Back Up Engineer to join their team. The focus of the role is to provide a superior service to managed services and cloud customers through customer requests and managing customer IT infrastructure.
 
Day to day responsibilities are:
  • Create a superior experience for our external customers
  • Conduct root cause analysis on all major incidents with focus on reduction of repeat incident
  • Admin and maintenance of CommVault & Netapp
  • Restore and backup of customer data
  • Improvements to customer environments and version control
  • Backup failure
  • System restore from file to whole servers
  • Managing problem tickets
  • Maintenance of environment to ensure healthy status
  • Manage ticket administration & reporting
  • Support stakeholders who support the customer (other team members, account management, pre-sales, architects etc.
The ideal candidate will have:
  • Excellent customer service skills
  • Ability to see issues from customer perspective
  • Advanced problem-solving skills
  • Strong written and verbal communication skills
  • Flexible and innovative approach to work
  • Ability to take ownership of customer and process issues
  • Team player
  • High attention to detail
  • Excellent time management skills and the ability to multitask to achieve customer outcomes
  • Excellent customer focus
  • Positive attitude.

 

Incredible growth = career opportunity. There is a huge career opportunity for the right technical individual to progress into a more specialised engineering role. You will receive industry recognised training and certifications and be mentored by the industry's best.

Please submit your application by clicking "Apply now".

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