Network Operations Engineer L2/L3

Location: Sydney
Job Type: Permanent
Reference: JO-1802-9605
Salary: $75000 - $80000 per annum
Contact Name: Rachel Grehan
Contact Email:
Level 2/3 Network Support Engineer role supporting enterprise and wholesale customers for a leading Telecommunications Company.

  • Troubleshoot and resolve customer fault queries within SLA.
  • Troubleshoot, investigate and resolve level 2/3 technical issues to resolve the fault.
  • Contribute to support improvement initiatives.
  • Identify root cause and proactively reduce faults.
  • Provide excellent customer service.

Skills and Experience:
  • Excellent problem-solving abilities.
  • Ability to prioritize and work in a fast paced environment.
  • Participate in Monday to Saturday 6.00 am - 9.00 pm rotating roster.
  • Technical skills required: Strong knowledge on:
  • IPv4 networks, Ethernet switching technologies, IP routing and forwarding, BGP4, IS-IS , MPLS.
  • Experience in Telecommunications
  • CCNP, JNCIP will be highly regarded
  • Understanding of SIP and IP Voice technologies
  • Excellent understanding of IPv6
  • Experience with assurance of dark fiber circuits
  • Sound knowledge of network security best practice.

If this role is of interest, please contact Rachel on the below details.