Retail Systems Support Manager

Job Title: Retail Systems Support Manager
Contract Type: Permanent
Location: Sydney
Salary: Competitive Salary
Start Date: 2017-12-19 00:00:00
Reference: RG-115612
Contact Name: Rachel Grehan
Contact Email:
Job Published: December 19, 2017 16:14

Job Description

My client a global retailer is seeking an experienced Retail Systems Support Manager. The role reports directly into the Head of IT. 

We are seeking a Systems support manager with strong experience with Retail POS systems.

  • Management and support of helpdesk management, projects and co-ordinating installation teams. 
  • Responsible for ensuring the smooth running of our Retail systems and Store network infrastructure. 
  • Provide application and database support for Retail ensuring inventory management systems are accurate 100% of the time.
  • Manage software upgrades to retail systems by creating test plans, test scripts, and testing results.
  • Create support and administrative documentation to support retail systems.
  • Plan, document and execute PCI security practices as it pertains to the POS operating environment.
  • Provide application support during core business hours and after hours as needed.

  • Bachelors Degree in Computer Science, Information Systems, Systems Management or similar field.
  • Strong experience with Microsoft technology and Desktop Management Experience in an Enterprise Environment.
  • The Retail Systems Support Manager is required to have a strong understanding of Microsoft systems and technologies. 
  • Ability to troubleshoot issues and to mentor and develop team members.
  • Responsible for managing workloads and prioritize work across the teams.
  • Previous experience managing a team.
  • Proven experience installing, configuring and administrating Microsoft desktop and Server operating systems as well Apple Mac/Devices within an Enterprise environment.
  • Excellent written and verbal communication skills.
  • Drive continuous improvement. 

If this role is of interest please send your application to Rachel on the details below.