Senior Content Services Support Specialist - Geelong

Job Title: Senior Content Services Support Specialist - Geelong
Contract Type: Permanent
Location: Melbourne
Salary: Competitive Salary
Reference: 397373
Job Published: May 15, 2020 14:45

Job Description

One of our favourite clients has a 3 year Fixed Term opportunity based in Geelong for a Support Superstar with Record Management/Integration support

** Please note, if you do not have strong integration and/or records management support experience, you will not be considered **

Your new role:
The Senior Support Specialist provides a range of technical services supporting, maintaining, deploying and enhancing applications, including:  
  • Responding to incidents and request in a timely manner according to agreed procedures.
  • Identifying and implementing improvement initiatives to reduce the volume of problems and support issues raised.
  • Creating and maintaining support documentation.
  • Analysing, testing and implementing through understanding of the Service Delivery Lifecycle.
  • Use and maintain Devops tools like Bamboo / Jenkins, Ansible, Bitbucket,  Jira and Confluence for lifecycle management and also look for automation opportunities in tasks carried out.
  • Support platforms both On-Pemise and in a multi cloud environment ( AWS, Azure currently).
There will be plenty of opportunity to learn the Cloud and DevOps Platform technologies, we are looking for someone with Technical experience across:
  • Records Management (ideally FileNet but will consider other platforms)
  • Integration (ideally IBM platforms such as IBM integration Broker, DataPower, and API connect but will consider others outside IBM)
Your background, skills and experience:
  • Demonstrated experience in providing technical support for enterprise systems in a complex multi-cloud environment
  • Strong trouble shooting and problem solving ability
  • Clear communication skills, and ability to tailor technical terminology to various audiences
  • Experience with Devops & Agile methodologies & tools
  • Experience in the administration and support of document management systems or integration platforms is desirable, but not mandator
What's in it for you:
  • Permanent entitlements i.e. annual leave, sick leave etc for the next 3 years
  • Competitive remuneration and salary packaging options
  • Genuine work-life balance with attractive leave options
  • Extensive professional development opportunities
  • A comprehensive wellbeing calendar of events and initiatives
  • An opportunity to work with a company who actively promote Diversity and Inclusion
Sounds like the opportunity for you?
Apply now with your CV in Word!