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Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Melbourne
Industry:
Salary: $800 - $950 per day
Start Date: 2017-12-27
Reference: KG+-+115628
Contact Name: Kayla Gallo
Contact Email: kgallo@launchrecruitment.com.au
Job Published: December 27, 2017 12:38

Job Description

Opportuinity to work with a leading telecommunications organisation who are managing the delivery of products (the overall transition of a customer). This is an initial 3 month contract with the view to extend. The role will be responsible for overall accountability for the quality of solutions provided to multi-national customers and acting as a primary point of contact for customer for any service related issues.


Additional responsibilities will include: 
  • Proactively identifying existing customer needs and opportunities to grow the customer relationship.
  • Liaise with customers to inform of any service outages.
  • Provide capacity analysis, forecasts and recommendations to customer base.
  • Review any internal Root Cause Analysis, handle customer change requests and take responsibility of data integrity for customer.
  • Be a key point of contact regarding technical questions and understanding network infrastructure

Skills and experience required for this role are as follows:
  • Strong customer service, service delivery or project management experience.
  • Previous experience in a customer facing role within the IT or Telecommunications industry.
  • Previous virtual team management.
  • Fantastic communication skills, the ability to liaise at all levels.
  • Solid understanding of networks, mobility and integrated solutions or technologies.
  • Excellent negotiation, presentation and organisational skills are also essential.
 For further information please call Kayla on 03 8399 9914

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