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Technical Support Engineer

Job Title: Technical Support Engineer
Contract Type: Contract
Location: Sydney
Industry:
Salary: Competitive
Start Date: 2018-01-15
Reference: 115622+repost
Contact Name: Lucy Underwood
Contact Email: lunderwood@launchrecruitment.com.au
Job Published: January 03, 2018 13:45

Job Description

Join one of Australia's most prevalent IT Managed Services Providers and play a critical part in successfully delivering a large client project.

Responsibilities;
  • Manage remote engineering needs of new site deliveries across routers, switches, carrier services, UC Voice and Wifi. 
  • Troubleshoot networking and routing issues, ensuring successful resolution and implementation and turn-up of data and voice services 
  • Work closely with project teams to ensure timelines are adhered to as per customer requests
  • Always ensure accurate CRM updating. Information management is key
  • Work closely with third party on-site engineers to bring up sites and services on time and scope
To be considered the role, the following must be demonstrated;
  • Minimum of 2 years experience in a technical support role 
  • Experience with UC Platforms (Cisco, Mitel etc)
  • Minimum 1 years WAN project delivery experience
  • Exposure to ServiceNOW would be desirable
  • CCNA ceritifcation is required as a minimum
For an exciting new start to your 2018, please call Lucy on 02 8023 5615 for a confidential discussion and further information on the role and company. Don't hesitate to APPLY NOW!

 

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